Frequently Asked Questions

Pure Hemp Botanicals 

A Division of Advanced Extraction, LLC

Frequently Asked Questions

We get a lot of questions about hemp and Pure Hemp Botanicals products. On this page you can find answers to some of the most frequently asked questions to help you separate facts from fiction and understand what makes our products so great. If you have a question that you don’t see answered, you can contact us here.

 What are your Hours of Operation? 

Monday – Friday, 8:00 AM – 4:00 PM MST 

Do you ship out of state? 

Yes. In 2014, the Farm Bill Sec 7606 allows us to legally produce our hemp which has been tested by the Department of Agriculture to have less than 0.3% THC. The Omnibus Bill defunds the Department of Justice from stopping the transit of a hemp product which is protected by the Farm Bill Sec 7606.

When will I know if my order shipped?

Once your order ships from our facility you will receive an email notification with tracking information. We typically ship orders out within 24-48 hours during normal business days. Orders placed over the weekends or holidays will ship within 24-48 hours on the following business day.

Can you ship internationally?

We are not shipping internationally right now.

What is your standard shipping method?

We utilize the United States Postal Service (USPS), Priority Mail 3-5 business days depending on your location.

How can I cancel my order?

Please inform us as soon as possible. We typically ship our orders out within 24-48 hours during business days.

What is your return/refund/exchange/replacement policy?

Refunds are applicable to the following orders:

  1. When orders are canceled prior to the order being pulled or shipped out.
  2. If an order is already shipped out, the UNOPENED/UNUSED products must be received in our facility PRIOR to processing the customer’s refund.

Replacement for defective products:

Typically, at no cost to the customer except in cases of an exchanged replacement for a product that results with a higher cost than the original

Where can I purchase your products?

We don’t have a storefront, but we do have retailers who carry our product. Please visit https://purehempbotanicals.com/retail-locations or you can view them HERE!

Do you offer wholesale pricing to retailers?

Yes, we do offer wholesale pricing! Please send an email to [email protected] with the following information: Contact Name, Company Name, Email address, Phone number, Best times to call and a brief description of your interests.

Do you have a product catalog?

Yes! We do have an electronic product catalog for your convenience. Please click here: HERE!

What is CBD?

CBD stands for Cannabidiol and is a non-intoxicating component of the cannabis plant that contains significant benefits.

What are cannabinoids?

Cannabinoids are the primary chemical compounds produced by the cannabis and hemp plant. Of the non-psychoactive cannabinoids, Cannabidiol (CBD) is the most widely known.

Is CBD legal in my State?

States have their own laws and regulations regarding Hemp / CBD. We recommend that you check your state laws prior to purchasing.

Can CBD products be used with my prescription medications?

CBD or Hemp is a natural plant-based supplement that does not generally have adverse reactions with prescription drugs. However, you should always consult with a medical professional before making any purchases.

Can I fail a drug test with the use of PHB Products?

Our products are manufactured using hemp extract, defined by the Colorado Department of Agriculture as “a plant of the genus Cannabis and any part of the plant, whether growing or not, containing a delta-9 tetrahydrocannabinol(THC) concentration of no more than three-tenths of one percent (0.3%) on a dry weight basis.

In simple terms, all our products may contain up to 0.3% THC. The THC amount in mg will vary depending on product suggested dosage, therefore, there is a possibility that consumption of the product could possibly trigger a positive test. Many drug screens tests for THC, which is the psychoactive compound of cannabis. If you have any concerns, please consult with a medical professional prior to purchasing our products.

Can CBD products be used with my prescription medications?

CBD or Hemp is a natural plant-based supplement that does not generally have adverse reactions to prescription drugs. You should always consult with your healthcare physician before making any medical decisions.

Do I need a doctor’s prescription or medical marijuana card to purchase your products?

No, our products are classified as hemp, so you are not required to have a prescription or medical marijuana card to purchase at this time.

What is CBD distillate and isolate?

Distillate is a full spectrum, highly refined extracted oil that can be refined further. Full spectrum means that the product can contain both THC and CBD.

CBD Isolate results from highly concentrated, purified CBD. Isolate is typically white in a crystal or grainy crystal form.

How do I know how much to take or which strength to buy?

There is not a standard dosage amount for CBD products. Everyone metabolizes CBD differently, so we recommend that you start out low and adjust accordingly.

Please refer to this chart to help give you an idea of what concentration you may need. If you’d like to speak with us regarding your unique situation, please contact our Customer Service Team at [email protected] / 1-844-443-6764. Please keep in mind that our customer service representatives are not medical professionals.

What are your extraction methods?

We utilize ethanol extraction and post-processing methods such as Winterization and Distillation.

How do I know how much CBD I am getting in my products?

We clearly define all our products by the amount of CBD in the total product. For example, 300mg Tincture contains 300mg of CBD total.

Are your products THC Free?

PHB products are manufactures with industrial hemp. All PHB products contain less than .3% THC on a dry weight basis, consistent with the definition of industrial hemp under section 7606 of the Farm Bill Act of 2014.

Our products are manufactured using hemp extract, defined by the Colorado Department of Agriculture as “a plant of the genus Cannabis and any part of the plant, whether growing or not, containing a delta-9 tetrahydrocannabinol (THC) concentration of no more than three-tenths of one percent (0.3%) on a dry weight basis.” In simple terms, all our products may contain up to 0.3% THC. The THC amount in milligrams will vary depending on product suggested dosage.

        To learn more, click here.

How can I see the Lab Results for the product that I own?

We provide a Certificates of Analysis (CoA), the lab results, for all our products and upload them for everyone to see.

Each product will have its own identifying batch number which is used to pull up the lab results for the specified item. You can also view lab results by typing in keywords such as “tincture” or “vape”.

If you can’t locate a specific CoA, please reach out to our Customer Service team at [email protected] or 1-844-443-6764.

You can view them here: https://purehempbotanicals.com/lab-results/

What is different about this new CoA format?

It is important to have a comprehensive CoA that includes all the analyses which may be performed on any of our products. The previous CoA format only showed cannabinoid content. The new and improved CoA format shows not only potency, but many other testing results which are indicative of product quality. We have one of the most comprehensive CoA’s in the CBD market and are happy to share all testing results for EVERY batch with our consumers.

Why do some of the analyses say “S.L.” on my CoA?

S.L. means “Skip Lot”. For that analysis, it means that analysis was not scheduled for qualification testing or identified by our skip lot protocol for testing. You will ALWAYS see CBD potency and THC potency on the CoA, along with all physical characteristics. If you would like to see the breakdown of other cannabinoids present besides CBD and THC, please see page 2 of the CoA, which is the previous CoA format.

What does “third party tested” really mean?

Third party testing is a common term used to communicate that external laboratories are utilized to provide independent test results. This offers a level of assurance that testing results are not biased. Additionally, when third party laboratories are used, many companies can compare testing results to further develop testing methods for their products. For industries which are in their infancy, like the CBD industry, this is important to establish reliable testing methods, and also to verify product quality.

Are any pesticides used on the plant matter used to manufacture the products?

We do not use chemical pesticides on our Hemp plants, only use organic nutrients to grow them and beneficial insects for pest control.

How can I see what ingredients are used in the products?

To view the ingredients used in our products, please click on the desired product’s detail page and view the “Product Description” and “Additional Information” section. They are also directly displayed on the product label.

What is the difference between a softgel and a capsule?

Soft gels are fully enclosed gel caps that are smoothly contoured and easy to swallow. The capsules are a vegetarian two-part capsule pressed together.

How should I store my products?

To maximize the shelf life of your product please store in a cool, dry place. You can also store our products at room temperature or chilled in the refrigerator.

Can I refill my cartridge once the oil has been used up?

Yes, our cartridges are refillable, however, we cannot guarantee compatibility with the product you choose to refill it with. You can unscrew the mouthpiece from the cartridge to refill it. Do not put the oil in the metal centerpiece of the glass covered cartridge or the cartridge will become unusable.

Can I use my own battery with the PHB vape cartridges?

Our cartridges are compatible with 510 threaded batteries although we cannot guarantee effective compatibility.

Is distillate or isolate used in vape oil?

We use a combination of both distillate and isolate for our vape cartridges.

What are Glycols used in the vape cartridges?

Palm-based Propylene Glycol (PG) is used to formulate our vape cartridges.

What is a carrier fluid?

CBD is fat soluble, meaning, the cannabinoid breaks down and stores in body fat. Because of this trait, cannabinoids, are most effective when infused with an oil so the human body can absorb and metabolize it efficiently. The CBD will attach itself to the molecular compounds in the oil, at which point they can be absorbed into the body to maximize CBD content.

How do I use a vape kit?

The Vape Kit includes one battery, one USB charger, and one pre-filled flavored cartridge. Take the protective plastic cover off the bottom of the pre-filled cartridge. Screw the cartridge onto the battery. Press the push button 5 times, quickly and consecutively, to turn the battery on and off (this is indicated by blinking colorful lights). Hold down the button as you inhale and then let go of the button when you stop inhaling.

To charge the battery, turn off the battery by clicking the push button 5x quickly. Unscrew the cartridge from the battery. Once the battery is turned off, screw the battery onto the USB charger and insert into a USB charging port. Once the light on the USB charger turns green the battery is full and ready for use.

Where can I find the expiration date of the vape products?

All vapes and vape kit packaging includes a printed manufactured date (MFG). Freshness is commonly maintained for one year from manufacturing on all PHB vape products.

What is the difference between the Flavored Vape Juice compared to the Vape Drops and the Vape Cartridges?

Flavored Vape Juice is the vape juice solution for those who vape with mods and other vape tank devices and is compatible with higher powered batteries. The dosages are also strategically designed to connect the existing highest dosage available in the cartridges and lowest dosage available in the Vape Drops Concentrate. We were able to keep our prices lower than our competitors due to our state of the art production techniques.

Vape Cartridges, while also flavored, require the use of a 510 battery on a lower power setting.

Vape Drops Concentrate is a CBD concentrate additive for Mods and Tanks and is used with your favorite vape juice. A perfect way to add CBD to any Vape Juice. .

Can we use the Flavored Vape Juice in the PHB Cartridges?

No, Pure Hemp Botanicals Vape Cartridges are not designed or intended to be refilled. Pure Hemp Botanicals Vape Juice is designed and optimized for direct filling of Mods and other vape tanks.

What is the ratio of CBD oil vs filler (terpenes, etc) in our Vape Juice?

The 500 mg Vape Juice is approximately 33 mg per milliliter (ml) in a total 15 ml bottle.

The 1,000 mg Vape Juice is approximately 66 mg per millimeter (ml) in a total 15 ml bottle.

There isn’t a big price difference between the Flavored Vape Juice & Vape Cartridges, even though the dosages are significantly different. Why is that?

Vape Cartridges have a much higher expense than the bottle used for the Flavored Vape Juice.

What is the shelf life of the Flavored Vape Juice?

The product has a 1-year shelf life.

Can you vape these product by themselves?

Yes, you can vape this by itself however the vape drops additive is intended for people who want to maximize the CBD benefits to their current vape liquids. You can add this product to any E-Liquid or vape juice of your choice.

Why is the bottle not full?

We utilize a 5ml bottle for both the 1,000mg and 2,000mg vape drops. Both bottles are filled at the 3.75ml level. To keep a high concentration of CBD in this additive, we do not use any additional filler solutions which would defeat the purpose of having a low volume/high strength product to add to existing vape products without impacting their characteristics.

What are Isolated Spectrum Tincture Products?

Our Isolated Spectrum Products are manufactured with purified isolated CBD. The isolate tincture features non-detectable levels of THC, meaning that THC compounds are not found with our instrumentation during our testing process.

Is there a difference in the formula for the human and the pet tincture?

There is no difference in the formulas for the tincture. Our tinctures are all safe for animal and human use. The label “Pet Tincture” is mostly used to inform our customers that the tincture can be used on their pets.

Can you vape the tincture oil?

No, we do not recommend vaping the tincture oil. The tincture is not formulated for vaping.

Why are your tinctures flavorless?

Our company is vegan, so anything we use, from growing the plants, extracting the oil to manufacturing, must fall along those guidelines. Our oil is richly refined to avoid leaving a bad aftertaste. The tincture is also formulated with organic and refined hemp seed oil and coconut oil, so any taste will come from these ingredients.

Why is there Hemp Seed Oil in the tincture formula?

Organic hemp seed oil acts as a carrier fluid. CBD is fat soluble and needs a fat source to extract and maximize the CBD content.

What is the Frost?

Our Frost product is an isolated CBD Concentrate which are high potency extracts of the hemp plant, containing high percentages of CBD. The Frost composes of 98%+ purity. The end result is a white powder that has almost no taste or aroma, solvent-free and fully decarboxylated.

How do you use the product?

The Frost can be used in drinks, edibles, or any other appropriate vaporizing device used for consuming shatter, oils, wax, or other concentrate products. You can dab it as is or mix it with other cannabis extracts. If you’re into vapes, add CBD isolate to your vape juice or e-liquid for a CBD-infused vaping experience. You can also blend CBD isolate into your favorite foods and beverages, and because it is already decarboxylated, there is no need for further processing.

Keep in mind that this product is very potent, so you only need a small amount.

What is the difference between the 250mg, 500mg and 1 gram?

The numbers represent the amount of product that you’ll receive. For example, 500mg of Frost is half the amount of the 1 gram frost.

What other ingredients are in the frost?

The Frost is isolated CBD in its purest form possible. There is not an additional ingredient. These crystals are the result of our proprietary multi-step crystallization process to create the purest isolate available.

How do I measure the frost?

For the most accurate results, we recommend a small kitchen scale capable of weighing in milligrams.

Make sure you watch this video to learn more about how to use the Crystalline Frost! Click here: Video

Hemp and Marijuana are not created equal.

There’s a lot of confusion on the difference between hemp and marijuana since the plants look identical. Though they are both varieties of cannabis, they are not the same. Hemp belongs to the species Cannabis sativa L and it contains 0.3% or less of the psychoactive compound delta-9 tetrahydrocannabinol (THC). In contrast, marijuana plants contain 5% to 20% of THC. Another difference is that hemp plants usually contain significantly more cannabidiol (CBD) which is a compound that actually counteracts the psychoactivity of THC.

You cannot get high from smoking or consuming hemp.

Hemp does not contain enough THC to produce any psychoactive effects. As Dr. David P. West explains in his article Hemp and Marijuana: Myths & Realities on the North American Industrial Hemp Council’s website, the trace amounts of THC in hemp are blocked by the high percentage of cannabidiol (CBD) in it. If you smoked hemp, you wouldn’t get a buzz.

Buying hemp products is legal in the U.S. in all 50 states.

Hemp oil, dietary hempseeds, and other hemp products are legal in all 50 states but it is not legal to grow hemp in most states. Even though cannabis and hemp are two different plants, the federal government considers all cannabis plants a Schedule 1 Substance. However the 2014 Farm Bill allows the cultivation and sale of hemp containing less than 0.3%THC, which includes hemp oil made from industrial hemp and our Pure Hemp Botanicals products. The FDA’s recent approval of a product containing CBD shows strong support for the future of hemp products in the United States.

Courtesy Disclaimer: 
*The legal landscape around CBD is unclear and changing rapidly both at the Federal and State level. The information on our website and any other communication regarding legality which you may receive from any representative of Pure Hemp Botanicals is for informational purposes only and not for the purpose of providing legal advice. You must make your own judgment regarding whether you should purchase CBD in your jurisdiction. You should contact your attorney to obtain more specific guidance.*

Cannabidiol (CBD) is found in hemp

Hemp contains at least 85 chemicals called cannabinoids. Cannabinoids are a class of diverse chemical compounds that act on cannabinoid receptors in cells that repress neurotransmitter release in the brain. Cannabidiol is one of those chemicals. It is an active ingredient in hemp capsules, hemp oil and many other health products made with hempseed oil.

Hemp can be used to make more than 25,000 different kinds of environmentally friendly products from health foods and beauty products to paper supplies and even building materials.

In 1938, the magazine Popular Mechanics called hemp the “New Billion Dollar Crop” because researchers had discovered that hemp could be used to manufactory over 25,000 different kinds of products “from cellophane to dynamite.” With our technological advances today we are constantly discovering even more ways to use this incredibly versatile plant.

Consuming hemp can be great for your health.

Hemp seeds and hemp oil are rich in magnesium, iron, and vitamin E along with the healthy fats omega-3 and omega-6. (If you want the full skinny on hemp nutritional value, check it out on Self Nutrition Data). Hemp is also a complete protein which makes it a great plant-based protein source for vegans and vegetarians. Many people enjoy eating hemp seeds in salads, yogurt, cereals, granola and smoothies. Though hemp oil should not be used for high-heat cooking, it can be used in the kitchen too. (It makes a great salad dressing!) You can also find delicious substitute dairy products made from hemp and hemp protein powders.

Clinical and scientific researchers have discovered that the herbal extract CBD is useful for a healthful body and sense of well-being.

Hemp has been used therapeutically for thousands of years, but the scientific community has only begun to extensively research it over the last few decades. Through their research, they have learned that CBD is one of the compounds in hemp responsible for its optimal whole-body benefits. CBD is thought to have noticeable balanced mood and occasional soreness support without the psychoactive effect (high) of THC.

Hemp farming and production are great for the environment.

There are few crops that are as environmentally friendly as hemp. According to Canada’s Department of Agriculture and Agri-Food, hemp matures in just 3 to 4 months and absorbs carbon dioxide 5 times more efficiently than trees. Unlike cotton which requires lots of water and heavy use of chemical fertilizers and toxic pesticides, fungicides, and herbicides; hemp can be grown organically without the use of chemicals or toxins and without the need for excessive water. It is also great for the environment because it returns nitrogen and nutrients to soil. Hemp’s long roots actual aerate soil can help to prevent both soil erosion and mudslides. Another benefit for farmers is that it can thrive in almost any climate and any type of soil. It is no wonder that the L.A. Times’ tip to American farmers is to grow hemp.