Frequently Asked Questions


A Division Of Anthology Brands, Inc.

We get a lot of questions about hemp and Pure Hemp Botanicals products. On this page you can find answers to some of the most frequently asked questions to help you separate facts from fiction and understand what makes our products so great. If you have a question that you don’t see answered, you can contact us here

What are your hours of operation?

Monday – Friday, 8:00 AM – 4:00 PM MST

Do you ship out of state?

Yes. The Farm Bill Acts of 2014 and 2018 allow us to legally produce our hemp which has been tested by the Department of Agriculture to have less than 0.3% psychoactive cannabinoids. The Omnibus Bill defunds the Department of Justice from stopping the transit of a hemp product which is protected by the Farm Bill Sec 7606.

When will I know if my order shipped?

Once your order ships from our facility you will receive an email notification with tracking information. We typically ship orders out within 24-48 hours during normal business days. Orders placed over the weekends or holidays will ship within 24-48 hours on the following business day.

Can you ship internationally?

We are not shipping internationally right now.

What is your standard shipping method?

For most orders, please allow 3-5 business days depending on your location.

How can I cancel my order?

Please inform us as soon as possible. We typically ship our orders out within 24-48 hours during business days.

What is your return/refund/exchange/replacement policy?

Refunds are applicable to the following orders:
1. When orders are canceled prior to the order being pulled or shipped out.
2. If an order is already shipped out, the UNOPENED/UNUSED products must be received in our facility PRIOR to processing the customer’s refund.
Replacement for defective products:
Typically, at no cost to the customer except in cases of an exchanged replacement for a product that results with a higher cost than the original.

Do you offer wholesale pricing to retailers?

Yes, we do offer wholesale pricing! Please visit our Dealer Inquiries page here: and reach out via the form. We will get back to you soon!

How will the credit card transaction appear on my statement?

The business name Anthology Brands will appear on your credit card transaction statements.

What are Plant Based Cannabinoids?

Plant Based Cannabinoids are a therapeutic component of the hemp plant that contain significant benefits.

What are cannabinoids?

Cannabinoids are the primary chemical compounds produced by the cannabis and hemp plant.

Are Plant Based Cannabinoids legal in my State?

States have their own laws and regulations regarding Hemp / Plant Based Cannabinoids. We recommend that you check your state laws prior to purchasing.

Can Plant Based Cannabinoids products be used with my prescription medications?

You should always consult with a medical professional before using Plant Based Cannabinoid products. Discontinue use if you notice side effects.

Can I fail a drug test with the use of PHB Products?

Our products are manufactured using hemp extract, defined by the Colorado Department of Agriculture as “a plant of the genus Cannabis and any part of the plant, whether growing or not, containing psychoactive cannabinoid concentration of no more than three-tenths of one percent (0.3%) on a dry weight basis.”

In simple terms, all our products may contain up to 0.3% psychoactive cannabinoids. The psychoactive cannabinoid amount in mg will vary depending on product suggested dosage, therefore, there is a possibility that consumption of the product could possibly trigger a positive test. Many drug screens test for the psychoactive compound of cannabis. If you have any concerns, please consult with a medical professional prior to purchasing our products.

Do I need a doctor’s prescription or medical marijuana card to purchase your products?

No, our products are classified as hemp, so you are not required to have a prescription or medical marijuana card to purchase at this time.

What are Plant Based Cannabinoid distillate and isolate?

Distillate is a full spectrum, highly refined extracted oil that can be refined further. Full spectrum means that the product can contain both trace amounts of psychoactive cannabinoids and non psychoactive Cannabinoids.
Plant Based Cannabinoid Isolate is the most highly refined and purified hemp extract. Isolate is typically white in a crystal or grainy crystal form.

Hemp and Marijuana are not created equal.

There’s a lot of confusion on the difference between hemp and marijuana since the plants look identical. Though they are both varieties of cannabis, they are not the same. Hemp belongs to the species Cannabis sativa L and it contains 0.3% or less of psychoactive cannabinoids. In contrast, marijuana plants contain 5% to 20% of this regulated psychoactive cannabinoid. Another difference is that hemp plants usually contain significantly more non psychoactive Plant Based Cannabinoids.

You cannot get high from smoking or consuming hemp.

Hemp does not contain enough psychoactive cannabinoids to produce any psychoactive effects. Our hemp products contain up to 0.3% psychoactive cannabinoids. There is a possibility that the consumption of hemp products containing trace amounts of psychoactive cannabinoids could make a hemp naive or sensitive individual feel some psychoactive effects.

Buying hemp products is not legal in every U.S. state.

Some states have banned certain types of hemp products, while other states have banned hemp growth and products completely. Check your states regulations before considering a purchase. Even though cannabis and hemp are two different plants, the federal government considers all cannabis plants a Schedule 1 Substance. However, the 2014 Farm Bill and the 2018 Farm Bill allows the cultivation and sale of hemp containing less than 0.3% psychoactive cannabinoids, which includes hemp oil made from industrial hemp and our Pure Hemp Botanicals products. The FDA’s recent approval of products containing Plant Based Cannabinoids shows strong support for the future of hemp products in the United States.

Courtesy Disclaimer:
*The legal landscape around Plant Based Cannabinoids is unclear and changing rapidly both at the Federal and State level. The information on our website and any other communication regarding legality which you may receive from any representative of Pure Hemp Botanicals is for informational purposes only and not for the purpose of providing legal advice. You must make your own judgment regarding whether you should purchase Plant Based Cannabinoids in your jurisdiction. You should contact your attorney to obtain more specific guidance.*

Plant Based Cannabinoids are found in hemp

Hemp contains at least 85 chemicals called cannabinoids. Cannabinoids are a class of diverse chemical compounds that act on cannabinoid receptors in cells that repress neurotransmitter release in the brain. Plant Based Cannabinoids are an active ingredient in our hemp extract and many other hemp health products.

Hemp can be used to make more than 25,000 different kinds of environmentally friendly products from health foods and beauty products to paper supplies and even building materials.

In 1938, the magazine Popular Mechanics called hemp the “New Billion Dollar Crop” because researchers had discovered that hemp could be used to manufacture over 25,000 different kinds of products “from cellophane to dynamite.” With our technological advances today we are constantly discovering even more ways to use this incredibly versatile plant.

Consuming hemp can be great for your health.

Hemp seeds and hemp oil contain magnesium, iron, and vitamin E along with the healthy fats omega-3 and omega-6. (If you want the full skinny on hemp nutritional value, check it out on Self Nutrition Data). Hemp is also a complete protein which makes it a great plant-based protein source for vegans and vegetarians. Many people enjoy eating hemp seeds in salads, yogurt, cereals, granola and smoothies. Though hemp oil should not be used for high-heat cooking, it can be used in the kitchen too. (It makes a great salad dressing!) You can also find delicious substitute dairy products made from hemp and hemp protein powders.

Clinical and scientific researchers have discovered that the herbal extract of Plant Based Cannabinoids are useful for a healthful body and sense of well-being.

Hemp has been used therapeutically for thousands of years, but the scientific community has only begun to extensively research it over the last few decades. Through their research, they have learned that Plant Based Cannabinoids are the compounds in hemp responsible for its optimal whole-body benefits. Plant Based Cannabinoids are thought to have noticeable balanced mood and occasional soreness support without the psychoactive effect (high) of psychoactive cannabinoids.

Hemp farming and production are great for the environment.

There are few crops that are as environmentally friendly as hemp. According to Canada’s Department of Agriculture and Agri-Food, hemp matures in just 3 to 4 months and absorbs carbon dioxide 5 times more efficiently than trees. Unlike cotton which requires lots of water and heavy use of chemical fertilizers and toxic pesticides, fungicides, and herbicides; hemp can be grown organically without the use of chemicals or toxins and without the need for excessive water. It is also great for the environment because it returns nitrogen and nutrients to soil. Hemp’s long roots actually aerate soil and can help to prevent both soil erosion and mudslides. Another benefit for farmers is that it can thrive in almost any climate and any type of soil. It is no wonder that the L.A. Times’ tip to American farmers is to grow hemp. Pure Hemp Botanicals cares about our environment. We support regenerative farming practices through safe agricultural practices and never use harmful pesticides or herbicides.

How do I know how much to take or which strength to buy?

There is not a standard dosage amount for Plant Based Cannabinoid products. Everyone metabolizes Plant Based Cannabinoids differently, so we recommend that you start out low and adjust accordingly.
Please refer to this chart to help give you an idea of what concentration you may need. If you’d like to speak with us regarding your unique situation, please contact our Customer Service Team at [email protected] / 1-844-443-6764. Please keep in mind that our customer service representatives are not medical professionals.

What are your extraction methods?

We use Non-GMO ethanol to extract our Colorado Grown Hemp. We also utilize post-processing methods such as winterization and distillation.

How do I know how much Plant Based Cannabinoids I am getting in my products?

We clearly define all our products by the amount of Plant Based Cannabinoids in the total product. For example, 300mg Tincture contains 300mg of Plant Based Cannabinoids total.

Are your products non-psychoactive?

PHB products are manufactured with industrial hemp. All PHB products contain less than 0.3% psychoactive cannabinoids on a dry weight basis, consistent with the definition of industrial hemp under section 7606 of the Farm Bill Act of 2014 and 2018 Farm Bill Act.
Our products are manufactured using hemp extract, defined by the Colorado Department of Agriculture as “a plant of the genus Cannabis and any part of the plant, whether growing or not, containing psychoactive cannabinoids, the psychoactive component, concentration of no more than three-tenths of one percent (0.3%) on a dry weight basis.” In simple terms, all our products may contain up to 0.3% psychoactive cannabinoids. The psychoactive cannabinoid amount in milligrams will vary depending on product suggested dosage.

How can I see the Lab Results for the product that I own?

We provide a Certificates of Analysis (CoA), the lab results, for all our products and upload them for everyone to see.
Each product will have its own identifying batch number which is used to pull up the lab results for the specified item. You can also view lab results by typing in keywords such as “tincture”.
If you can’t locate a specific CoA, please reach out to our Customer Service team at [email protected] or 1-844-443-6764.
You can view them here:

What is different about this new CoA format?

It is important to have a comprehensive CoA that includes all the analyses which may be performed on any of our products. The previous CoA format only showed cannabinoid content. The new and improved CoA format shows not only potency, but many other testing results which are indicative of product quality. We have one of the most comprehensive CoA’s in the hemp and Plant Based Cannabinoid market and are happy to share all testing results for EVERY batch with our consumers.

Why do some of the analyses say “S.L.” on my CoA?

S.L. means “Skip Lot” and is defined as a lab analysis was not scheduled for qualification testing or identified by our protocol for testing. You will ALWAYS see Plant Based Cannabinoids potency and psychoactive cannabinoid potency on the CoA, along with all physical characteristics. If you would like to see the breakdown of other cannabinoids present and psychoactive compounds, please see page 2 of the CoA, which is the previous CoA format.

What does “third party tested” really mean?

Third party testing is a common term used to communicate that external laboratories are utilized to provide independent test results. This offers a level of assurance that testing results are not biased. Additionally, when third party laboratories are used, many companies can compare testing results to further develop testing methods for their products. For industries which are in their infancy, like the hemp and cannabinoid industry, this is important to establish reliable testing methods, and also to verify product quality. PHB uses ISO 17025 accredited testing laboratories to report results on every CoA.

Are any pesticides used on the plant matter used to manufacture the products?

Our hemp is organically-grown and uses only substances certified for use in organic farming.

How can I see what ingredients are used in the products?

To view the ingredients used in our products, please click on the desired product’s detail page and view the “Product Description” and “Additional Information” section. They are also directly displayed on the product label.

What is in a softgel?

Softgels are fully enclosed vegan gel caps that are smoothly contoured and easy to swallow. Our softgels are made from a carrageenan-based gel derived from red seaweed, and are filled with plant based cannabinoid hemp extract and coconut oil as the extract carrier.

How should I store my products?

To maximize the shelf life of your product please store in a cool, dry place. You can also store our products at room temperature or chilled in the refrigerator.

What does the CBD Body Lotion feel like?

Pure Hemp Botanicals CBD Body Lotion is a wonderful lightweight formula made to hydrate and replenish skin. Wait 1-2 minutes after applying and experience the magic. The thin light consistency glides into the skin and spreads evenly for fast absorption. A little goes a long way with this formula. 

Why is the CBD Body Lotion formula thin?

Our CBD Body Lotion formula is made with high a high concentration of Aloe Leaf Juice and nourishing plant oils which gives the lotions a thin consistency. Pure Hemp Botanicals Body Lotion will feel natural and light on your skin. A little goes a long way. Spread over the desired area and notice the lotion instantly hydrating your skin giving you a luminous glow.

What is in the CBD Warming Balm?

Pure Hemp Botanicals CBD Warming Balm is formulated with hydrating plant botanicals to create a smooth balm that delivers cannabinoids through the skin barrier effectively without leaving the skin feeling oily. Crafted with vegan ingredients, the Warming Balm contains Pure Hemp CBD extract, Hemp Seed oil, Candelilla wax, Avocado oil, Lavender essential oil, extra virgin Olive oil, Peppermint essential oil, Menthol crystals, and Arnica oil.

What is in the CBD Cooling Gel?

Pure Hemp Botanicals CBD Cooling Gel is made with 500mg of CBD extract from organically grown hemp, Menthol Crystals, a blend of Essential oils such as Camphor, Peppermint, Ravensara, Cypress, Rosemary, and Fennel. Other ingredients include Propylene Glycol, Benzyl Alcohol, Polyacrylate Crosspolymer-6, Benzoic Acid, and Dehydroacetic Acid for maintaining the integrity and gel consistency.

How do CBD Body Care topicals work?

Topical CBD can work on a cellular level. Pure Hemp Botanicals Body Care products support overall skin wellness and target the endocannabinoid system which plays an important role in the regeneration of skin cells. Many people report positive experiences and feel effective relief when using topical CBD

Are Pure Hemp Botanicals CBD Body Care Products Vegan?

Yes! Like all of our CBD products, Pure Hemp Botanicals CBD Body Care formulas are Vegan, non-GMo, cruelty-free, and made in America.

Are Pure Hemp Botanicals CBD Body Care Products Lab Tested?

Click here to visit the lab results page, or with your smartphone, scan the barcode on your Body Care Product. All Pure Hemp Botanicals products are lab-tested for purity and accuracy. Made with high-quality standards, that makes Pure Hemp Botanicals an industry leader, you will love the way CBD Body Care products feel.

How often should I use my CBD Body Care products?

You can apply your CBD Body Care product as often as you would like. Our body care products are wonderful for regular daily use, managing dry skin, sore muscles, and to support your body to feel its best. If you are dealing with stubborn aches or discomfort, apply your CBD topical frequently to the area you want to target. Feel the difference our CBD Body Care formulas make.

Caution: For External Use Only

  • Avoid Contact with eyes and mucous membranes
  • Do not apply to open wounds
  • Stop use if condition worsens or severe skin irritation occurs
  • If pregnant or breastfeeding, consult with a health professional before use

About our softgels.

The softgels are fully enclosed gel caps that contain our Plant Based Cannabinoid formula and are smoothly contoured and easy to swallow. The softgels cannot leak. The softgels are 100% vegan, from the casing to the fill.

How long does it take for the softgels to take effect?

The softgels and capsules are taken orally, and as such it may take longer to feel the desired effects since the Plant Based Cannabinoids must travel through the digestive tract before being absorbed in the small intestine. The body has to break down the shell and then absorb the oil which usually takes 30-45 min to take effect.

What is a carrier fluid?

Pure Hemp Botanicals uses only Non-GMO carrier fluids in our tincture and softgel products. Plant Based Cannabinoids are fat soluble, meaning, the cannabinoid breaks down and stores in body fat. Because of this trait, cannabinoids, are most effective when infused with an oil so the human body can absorb and metabolize it efficiently. The Plant Based Cannabinoids will attach itself to the molecular compounds in the oil, at which point they can be absorbed into the body to maximize Plant Based Cannabinoid content.

How do you use Hemp Extract Tincture?

The most common way to consume the tincture is under the tongue. This is when oil is situated or applied under the tongue to provide a direct absorption method to the bloodstream through the mucous membranes under the tongue. This often results in quicker effects, and is also believed to have a minimal loss of Plant Based Cannabinoids since it eliminates the digestive tract. You can also consume the oil orally, apply it topically, or mix it with food and beverages.

What is the difference between Isolate Tincture & Full Spectrum Tincture?

Our Isolated Plant Based Cannabinoid Tincture products are manufactured with purified isolated Plant Based Cannabinoids. The isolate tincture features non-detectable levels of psychoactive cannabinoids, meaning that psychoactive compounds are not found with our instrumentation during our testing process. Our Full Spectrum tinctures contain Plant Based Cannabinoids along with the permitted amount of other trace psychoactive cannabinoids, balanced with the “entourage effect” for optimal efficiency. All of our full spectrum tinctures contain less than 0.3% psychoactive cannabinoids.

Is there a difference between formulas for human tinctures and pet tinctures?

There is no difference in formulation for our human tinctures & our pet tinctures. The only difference between the animal and human tinctures are the labels. We use the same ingredients in both types of products. “Pet Tincture” is mostly used to inform our customers that the tincture can indeed be safely used for their pets.

What is a carrier fluid?

Pure Hemp Botanicals uses only Non-GMO carrier fluids in our tincture and softgel products. Plant Based Cannabinoids are fat soluble, meaning, the cannabinoid breaks down and stores in body fat. Because of this trait, cannabinoids, are most effective when infused with an oil so the human body can absorb and metabolize it efficiently. The Plant Based Cannabinoids will attach to the molecular compounds in the oil, at which point they can be absorbed into the body to maximize Plant Based Cannabinoid content.

Why are your tinctures nearly flavorless & colorless?

Our company is vegan, so anything we use, from growing the plants, to extracting the oil, to manufacturing, must fall along those guidelines. Our Plant Based Cannabinoid hemp oil is richly refined to avoid leaving a bad aftertaste. Our tinctures are formulated with organic and refined hemp seed oil, so any taste will come from these ingredients. The end product is a nearly flavorless, colorless oil for light and easy consumption.

Why is there Hemp Seed Oil in the tincture formula?

Organic hemp seed oil acts as a carrier fluid. Plant Based Cannabinoids are fat soluble and needs a fat source to extract and maximize the cannabinoid content.

How much tea comes in each container?

Each container contains 16 tea bags.

How much tea can be brewed with one individual tea bag?

Each bag will produce 1 cup – 1/2 gallon of tea when brewed according to your taste preference.

What are some of the benefits of hemp tea?

Our hemp tea has been known to help customers with sleep challenges and relaxation. Hemp contains various Plant Based Cannabinoids, etc. Hemp is rich in antioxidants, is a great source of protein and delivers a rich and soothing experience. When brewing the tea, we recommend adding a fat source such as milk, cream, or honey at the beginning of each infusion to maximize your cannabinoid content.

What is “GMP”?

GMP stands for Good Manufacturing Practices, and is the gold standard for food, supplement, and drug manufacturing. The FDA regulates the manufacture of consumable products and requires that manufacturers follow GMP regulations. All PHB products are manufactured in an FDA registered facility. Even though hemp and hemp products have not been classified as a food or supplement by the FDA, Pure Hemp Botanicals always follows GMP regulations in the manufacturing process of all of our products.

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